Legal

Anser is committed to operating transparently and fairly. This page brings together the legal information about who we are, how our service can be used, and where to find our other policies.

For details on how we handle your data, see our Privacy Policy and GDPR & Data. For the terms governing your use of Anser, see our Terms of Service.

Cookie policy

We use only the cookies and local storage needed to make this website work — for example remembering your display preference. We do not use analytics, advertising or tracking cookies, and we do not share data with advertising networks.

You can clear or block cookies at any time in your browser settings. If we ever introduce non-essential cookies, we will ask for your consent first and update this page and our Privacy Policy.

Acceptable use

By using Anser's AI receptionist service, you agree not to:

Use the service for any unlawful purpose, or to transmit content that is fraudulent, abusive, or harmful.
Attempt to interfere with, disrupt, or reverse-engineer the Anser platform or its underlying systems.
Use Anser to impersonate another person or business, or to mislead callers.
Share your account access with unauthorised third parties.

We reserve the right to suspend or terminate access for any account found in breach of this policy.

Intellectual property

All content on this website, including the Anser name, logo, branding, software, and site content, is the property of DEA Labs LLC, trading as Anser, and is protected by copyright and trademark law. You may not copy, reproduce, or use our branding or content without prior written permission.

Disclaimer

Anser provides an AI-powered call-handling service designed to assist trades businesses in managing customer calls, bookings, and enquiries. While we work hard to ensure accuracy and reliability, Anser is a tool that supports your business — it does not guarantee uninterrupted service or error-free handling of every interaction.

To the fullest extent permitted by law, DEA Labs LLC, trading as Anser, excludes liability for any indirect or consequential loss arising from use of the service. Nothing in this disclaimer limits liability for death, personal injury, or fraud caused by our negligence.

Complaints

If you're unhappy with any aspect of our service, we want to hear from you. Please email ali@helloanser.com with details of your complaint, and we'll aim to acknowledge it within 5 business days and resolve it as quickly as possible.

Governing law

These terms and all matters relating to this website are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.